I am trying to use a license with the latest Synplify Pro release and it gives me an error message saying
The license key and data feature do not match. This usually happens when a license file has been altered.
This license works with older Synplify Pro releases and is not expired. How do I resolve this?
If you see the error above while using a license file that was working with an older version of Synplify Pro, you need to request a new license to work with the new version of Synplify Pro.
- Log into your Achronix self-service portal account.
- At the top of the page, click the link 'License Request'
- Fill out your details in the webform. Be sure to add in the following in the comments field, "requesting a refresh license for a new version of Synplify Pro"
- Once your license is approved, you will receive it in an email.
For more details on completing the webform, please refer to How Do I Request an Evaluation License for Achronix Tools?